Finding the Right Words for Monitoring
Standardized terminology in a new Monitoring feature through user testing and statistical analysis, reducing support tickets by up to 27%.
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Hey, I'm Miguel. UX Writer.
Bridging the gap between what systems do and what people understand. Based in Lisbon, working with teams worldwide.
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Available for new projects
Work Samples
UX writing, research, and content strategy samples from my experience.
A/B Test Case Study: From Error to Recovery Path
A/B tested error message copy that increased user recovery rate by 10.1 percentage points.
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Simplifying Domain Configuration
Designed user-friendly domain setup flow that reduced technical jargon and ensured few to none SSL/DNS support tickets were filed.
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My linguistics background taught me that words are tools that shape how people think and act. After starting as a copywriter, I quickly realized that the technology is useless if users can't understand how to use it.
After 8+years in tech, I've learned to write for UX like a researcher. I test words and measure business impact. I'm excited by any challenge that combines language and technology. Let's connect and see how I can help you.
What people say
"Miguel enjoys thinking outside the box. He's both hardworking and creative. Above all, he's a pleasure to work with."
— Leonel Menaia, Developer
"Miguel is a motivated, forward-thinking, and creative writer. I really do think that he's an asset to any tech team."
— Nicole Varela, Head of MarketingLet's Work Together
I am always interested in exploring new opportunities, collaborating on meaningful projects, or sharing knowledge about UX writing and technical content. Feel free to reach out if you would like to discuss a project or just connect.