Work Samples
Designing an Empty State Framework
Six-scenario framework for empty state design that increased property setup completion rates by 33%.
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Finding the Right Words for Monitoring
Standardized terminology through user testing and statistical analysis, reducing support tickets by up to 27%.
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A/B Test Case Study: From Error to Recovery
A/B tested error message copy that increased user recovery rate by 10.1 percentage points.
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About Me
My linguistics background taught me that words are tools that shape how people think and act. After starting as a copywriter, I quickly realized that technology is useless if users can't understand how to use it.
After 8+ years in tech, I've learned to write for UX like a researcher. I test words and measure business impact. I'm excited by any challenge that combines language and technology.
Read moreThoughts from Others
"Miguel enjoys thinking outside the box. He's both hardworking and creative. Above all, he's a pleasure to work with."
"Miguel is a motivated, forward-thinking, and creative writer. I really do think that he's an asset to any tech team."
Let's Work Together
I am always interested in exploring new opportunities, collaborating on meaningful projects, or sharing knowledge about UX writing and content design. Feel free to reach out.