Finding the Right Words for Monitoring
Standardized terminology in a new Monitoring feature through user testing and statistical analysis, reducing support tickets by up to 27%.
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UX writing case studies with measurable impact. See how user research, A/B testing, and cross-functional collaboration transformed complex technical flows into intuitive experiences at scale.
A/B Test Case Study: From Error to Recovery Path
A/B tested error message copy that increased user recovery rate by 10.1 percentage points.
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Simplifying Domain Configuration
Designed user-friendly domain setup flow that reduced technical jargon and ensured few to none SSL/DNS support tickets were filed.
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